CCTV use in hospital unit

CCTV security camera in Neonatal Intensive Care: always by your side

New service in the Patient Portal, available in university hospitals

Knowing that your child is in the best hands and the open-door protocol of the Neonatal ICUs of the four hospitals allows parents to feel safe, be informed and participate and get involved in the care of the newborn; a peace of mind that increases now knowing that they can continue to see you too if they should be absent from the hospital on time

The CCTV camera offer real-time image and 24 hours a day, from the mobile, tablet or computer and, to guarantee privacy and security in its use, the hospital does not save recording of the images, no sound is reproduced and only available for parents

This new service, complementary to the health care offered in the Neonatal ICU, increases the quality of care perceived by parents in a new step in the strategy of Humanization of Health Care of the centers that involves an exercise of transparency aimed at improving patient safety and optimize their communication with the hospital

Tranquility and confidence are the most repeated words by parents who, despite not being able to take their newborn baby home because they are premature, have low weight or any circumstance that requires specialized attention, which leads to worry, fear and frustration, they have to leave their little one admitted to the Neonatal ICU.

It is a priority for these neonatal income services to maintain an open-door protocol, that is, to encourage parents to spend as much time as possible with their children, as much as they want and can, without schedules or restrictions in addition to the CCTV system. This allows them to be better informed, to participate and to be involved in the care of the newborn in a continuous learning process together with the professionals of the unit, feeling with it all safer and checking and sharing the evolution of the child in his first days of life.

Transparency, security and communication as a complement to health care

In real time and 24 hours a day -with immediate information if the service is not available due to the testing of the newborn-, from the mobile, tablet or computer and, to guarantee privacy and security in its use, the hospital does not save recording of images, sound is not reproduced and is only available to parents, since it is automatically activated in the case of the mother, while the father must register the child as supervised in his application to access to this functionality. All this allows this tool to complement the information and health care offered in the Neonatal ICU and improve the quality of care perceived by parents from the human point of view.